Frequently asked questions
Are your products new and genuine?
Yes. Everything we sell is brand new, in the original manufacturer packaging, with the manufacturer's warranty.
How much is delivery?
$6.99 on orders under $50, $9.99 on orders from $50 to $150, and from $12.99 upward on larger orders (about 5% of the order value; see our Shipping Policy for every tier). Delivery to California is free. The exact charge is shown at checkout before you pay.
How long does delivery take?
Orders are processed in 1 to 2 business days and usually arrive 3 to 7 business days after dispatch. Large or heavy items can take longer.
Where do you deliver?
We deliver to the contiguous United States (the lower 48 states). We don't currently ship to Alaska, Hawaii, US territories, PO boxes or APO/FPO addresses.
Why might my parcel show another retailer's name?
We ship through US fulfillment partners and established US retailers so your order reaches you quickly. Your order, returns and support are still handled by Home Supplies Hub USA.
Can I return an item?
Yes. You can ask for a return within 14 days of delivery. Faulty, damaged or incorrect items are returned at our cost. See our Refund Policy.
Do you charge sales tax?
Sales tax is added at checkout where we are required to collect it.
Can I cancel my order?
Yes, free of charge before it is dispatched. Email support@homesupplieshub.com with your order number.
How do I contact you?
Email support@homesupplieshub.com or call +1 (832) 323-7163, Monday to Friday, 9am to 5pm Central Time.