Refund policy

Return & Refund Policy

Last updated: 5 November 2026

1. 14-day returns

You can ask to return an item within 14 days of delivery. Once we approve your return, you have a further 14 days to send it back.

2. Condition of returned items

To get a full refund, items must be new and unused, in their original manufacturer packaging with all accessories, manuals and seals, together with your order number. Items that show signs of use or assembly, or are missing parts, may receive a reduced refund to reflect their lower value.

3. How to return an item

Email support@homesupplieshub.com with your order number and the reason for the return.
We reply with return instructions and the return address. Please don't send items back before we approve the return; unapproved returns may be sent back to you at your cost.
Ship the item using a tracked service and keep proof of postage.

4. Faulty, damaged or incorrect items

If your item arrives damaged, faulty or not as described, email us within 48 hours of delivery with photos. We will cover return shipping and send a replacement or a full refund. Every product also carries the manufacturer's warranty, and we will help you make a warranty claim.

5. Return shipping costs

For change-of-mind returns, you pay the return shipping. For faulty, damaged or incorrect items, we pay.

6. Restocking fee

Change-of-mind returns of opened items carry a 5% restocking fee. There is no restocking fee on faulty, damaged or incorrect items.

7. Items we can't accept back

Items marked Final Sale, and consumables such as filters, food or personal-care items whose seal has been broken, unless they are faulty.

8. Cancelling an order

You can cancel free of charge before your order is dispatched by emailing support@homesupplieshub.com. Once an order has shipped, it can't be cancelled, but you can return it under this policy.