Shipping policy

Shipping Policy

Last updated: 5 November 2026

1. Order processing

Orders are processed within 1 to 2 business days, Monday to Friday, excluding US federal holidays. If there is a significant delay, we will email you.

1a. How your order works

Your order is based on a promise to sell: when you place it, we purchase the item from our supplier, who ships it directly to you. Kindly leave honest feedback once your order arrives.

2. Delivery times and cost

We deliver to the contiguous United States (the lower 48 states). Standard delivery takes 3 to 7 business days after dispatch. Large or heavy items can take longer. Shipping charges, if any, are shown at checkout before you pay.

Delivery charges by order value (before tax):

  • Orders under $50: $6.99
  • Orders from $50 to $150: $9.99
  • $150.01 to $260: $12.99
  • $260.01 to $400: $19.99
  • $400.01 to $600: $29.99
  • $600.01 to $800: $39.99
  • $800.01 to $1,000: $49.99
  • $1,000.01 to $1,500: $74.99
  • Over $1,500: $99.99

Delivery to California addresses is free.

3. Areas we don't deliver to

We do not currently ship to Alaska, Hawaii, Puerto Rico or other US territories, APO/FPO/DPO military addresses, or PO boxes.

4. Order tracking

Once your order ships, we email you a tracking number and a link to the carrier. Tracking can take up to 24 hours to update.

5. Packaging

We work with US fulfillment partners and established US retailers so your order reaches you quickly. Your item ships brand new in its original manufacturer packaging, and the box or packing slip may show the name of the retailer or warehouse that shipped it. Your order, returns and support are still handled by Home Supplies Hub USA.

6. Split shipments

If you order more than one item, they may arrive in separate packages on different days.

7. Delayed, lost or damaged parcels

If your parcel is late, lost, or arrives damaged, email support@homesupplieshub.com within 48 hours of delivery (or of the expected delivery date) with your order number and photos of the packaging and product. We will work with the carrier and arrange a replacement or refund.

8. Wrong address and failed delivery

Please check your shipping address at checkout. If a parcel is returned to us because of an incorrect address, or because it was not collected, we may charge the cost of sending it again.

9. Contact

The Aero Edge LLC, 411 Buckingham Road, Apt 1312, Richardson, TX 75081, USA. Email support@homesupplieshub.com or call +1 (832) 323-7163, Monday to Friday, 9am to 5pm Central Time.